Refund policy

Return & Refund Policy

Because Party Like A Motha creates custom and personalized party decorations made specifically for each customer, all custom and personalized orders are final sale.

Returns & Exchanges

We do not accept returns or exchanges on custom, personalized, or made-to-order items. Because each order is created specifically for you, we are unable to accept returns simply because you changed your mind, ordered the wrong item, or no longer need the item.

Please carefully review your order details, personalization, spelling, colors, quantities, and other selections before submitting your order.

Damaged, Defective, or Incorrect Items

We want you to be happy with your order. If your order arrives damaged, defective, or you receive an item that does not match what you ordered, please contact us at partylikeamothastudio@gmail.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

If the issue was caused by an error on our part or the item was damaged during shipping, we may provide a replacement or refund at our discretion.

Customer-Provided Information

Customers are responsible for reviewing all personalization and order information before placing an order. Party Like A Motha is not responsible for errors resulting from information submitted incorrectly by the customer, including misspelled names, incorrect dates, incorrect quantities, or incorrect customization details.

Refunds

If we approve a refund because of an error on our part, a defective item, or a damaged item, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about this policy or an issue with your order, please contact us at partylikeamothastudio@gmail.com.