Shipping policy
SHIPPING POLICY
Processing Time
All orders are made to order and require approximately 2 weeks for processing before they are shipped. Please allow enough time for your order to be processed, shipped, and delivered before your event date. We recommend placing your order at least 3 weeks before your event.
Shipping Time
Once your order has been completed and shipped, standard shipping typically takes approximately 3–5 business days. Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other circumstances outside of our control.
Event Dates
Party Like A Motha aims to have your order shipped approximately 7–9 days before your event date whenever possible. Please understand that the shipping date is an estimate and does not guarantee delivery by a specific date. If you have a specific event date, please make sure your order is placed with enough time for processing and shipping.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available. Please allow the shipping carrier time to update tracking information after your package has been accepted.
Delayed, Lost, or Stolen Packages
Party Like A Motha is not responsible for delays caused by shipping carriers, weather, holidays, incorrect or incomplete addresses provided by the customer, or circumstances beyond our control. Once a package has been shipped and accepted by the carrier, it is the responsibility of the shipping carrier to deliver the package to the address provided at checkout. If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly to file a claim or locate the package.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped. Additional shipping costs resulting from an incorrect address may be the responsibility of the customer.
Questions
If you have questions about your order or shipping, please contact us at:
Party Like A Motha
partylikeamothastudio@gmail.com